Ponnu Maria Priya John

Facilities ManagementOperationsCustomer Service

Facilities Management Professional

To be associated with an organization of repute, looking forward for policies and offers me a platform to learn and grow using my knowledge and skills.

Professional Experience

Facilities Executive

Bank of America with JLL

September 2019 - Present

Monitoring of Housekeeping related activities
Arrangement of all consumables and supplies for Client / any visits
Preparing the Daily/Weekly and Monthly reports
Interacting with the service & supply vendors
Undertake daily facility rounds and find out snags and raising proactive tickets for the same
+ 8 more responsibilities

Facilities Executive

Google with JLL

September 2018 - June 2019

Ensure that the services are delivered in line with the contractual commitments and within budgets
Conduct competitive tendering exercise and identify suitable specialist subcontractors for the site
Develop Service Level Agreements and assist the JLL procurement department
Evaluate the team deployed by Vendors on site to ensure correct level and scale of resources
Assess Service Levels and Performance Indicators with the Client representative
+ 5 more responsibilities

Team Lead for Help desk (Transport & Facilities)

Automatic Data Processing with INFEC Services

December 2016 - October 2018

Facility Help Desk Executive

United Health Group with Randstad Ltd

August 2015 - October 2016

Transport Help Desk Executive

HSBC with Randstad Ltd

March 2013 - March 2015

Skills

Technical Skills

MS Office90%

Facility Management Systems95%

Vendor Management85%

Budget Planning80%

Report Generation92%

Professional Skills

Self-starter with excellent attention to detail, ability to multitask, and effective time management skills
Demonstrable professional and proactive approach, with the ability to challenge
Methodical with excellent attention to detail, and ability to produce accurate results whilst working to tight deadlines
Effective and strong team player, with demonstrable experience of building productive working relationships in a 'virtual' environment
A good understanding of "Quality" as it relates to customer satisfaction
Self-motivated individual who can work with limited direction, while keeping key constituents apprised of project status, and ability to grasp concepts quickly
Excellent customer service skills with ability to be tactful and diplomatic
Ability to work flexible hours and be available 24x7x365

Notable Projects

Facility Management Dashboard

A comprehensive dashboard for tracking facility management metrics, service requests, and vendor performance.

ReactDashboardAnalytics

Office Space Optimization

Project to redesign office layout for improved workflow and employee satisfaction while reducing operational costs.

Space PlanningWorkflowCost Reduction

Vendor Management System

Implemented a new system for managing facility vendors, contracts, and performance metrics.

ManagementContractsMetrics

Testimonials

"Maria is an exceptional facilities executive who consistently goes above and beyond. Her attention to detail and proactive approach have significantly improved our office environment."